Link to Dino walk
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We accept returns on all new unopened and unused products within 30 days from the date of purchase. All products must be returned in their original packaging with all initially supplied accessories and documents. All returns are processed within 5 business days and refund issued back to original method of payment used. If product we shipped arrived in damaged condition, it must be reported to us within 30 days from the date of purchase and we will gladly exchange the product or provide a new replacement part, depending on the reported product condition. Products returned back in incomplete or misrepresented condition are subject to a 20 percent restocking fee plus all applicable shipping and handling charges associated with return, which will be deducted from your final refund. All products returned back as "unable to be delivered" or "refused upon delivery", not due to a shipper or shipping carrier mistake, are subject to a fee equal to 20 percent of the product sales price.
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I ordered two of these for my kids, the dinosaurs don't like rechargeable batteries ( they will only work with regular batteries, rechargeable battery voltage is too low) and 1 remote didn't work right out of the box. If you hold the remote up to your camera on your and push a button on the remote you should see a quick infrared flash of light from it. If you don't it doesn't work. I am currently waiting to hear back from the company as I have requested a replacement remote, I will update my review with the outcome.
Update 4/11/23
After contacting the seller and not receiving a reply I decided to open the remote and fix it myself. Upon opening the remote I found both solder connections for the IR LED coming off the board as shown in the picture. After a bit of a struggle with it I was able to solder them both back on the board and it works now but I can confirm that these are of very poor quality and customer service is even poorer (nonexistent). Once they get your money you probably won't hear from them again so if you buy them you've been warned. Amazon should not be selling these toys, I would have been more understanding if I had at least received an automated reply but got nothing, I wont buy another thing from this seller ever again.
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