Welcome aboARRrrrd, Matey! If y'ee be new to the Pirate Ship, remove y'er eyepatches and check out these frequently asked questions:

Juma are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.

Packaging & shipping services FAQs

Where can I purchase boxes and mailers?

Where do I find the option for USPS Media Mail?

Does Pirate Ship offer stamps or USPS Mail Services?

Buying a Label FAQs

How do I refund my label if I&#;ve made a mistake?

• Refunding labels: To refund your label, you&#;ll want to click on your Ship page, select the label you no longer want, and scroll down to click on the red Refund Label button.

• Refunds are applied to your account balance: Once USPS or UPS approves the refund, that will come back to your Pirate Ship account as a credit to your account balance

• Refund timelines: USPS and UPS have different timelines for approving refunds.

Can I still use my label if I&#;ve already requested a refund?

Is insurance included with my postage?

• USPS insurance: All USPS Priority Mail Services include some insurance.

• UPS carrier liability: All UPS labels you purchase on Pirate Ship come with $100 of UPS carrier liability, for both domestic and international shipments.

• Third-party insurance: Pirate Ship also offers coverage you can purchase for all labels through a third-party provider called InsureShield.

  If you want to learn more, please visit our website Family Rides.

Pro Pirate Tip: We recommend purchasing InsureShield coverage to protect your shipments &#; You can cover up to $10,000 with UPS shipments, and up to $5,000 for USPS. ARRrrr partner InsureShield also provides coverage for just about anything that can happen to y'er package, including porch theft.

Learn more about protecting your packages with InsureShield on Pirate Ship.

Can I display Pirate Ship's rates to my customers?

Payment FAQs

How do I pay for postage?

Pro Pirate Tip: We recommend securely connecting your bank account and paying for labels via ACH transfer! Unlike credit or debit cards, there are no transaction limits, so y'ee can buy as many labels as y'er treasure chest will allow for &#;

Read more about how to buy labels with your bank account via ACH transfer.

Where can I view or print receipts?

Printing FAQs

Do I need a label printer?

My label didn&#;t print correctly! Will I be charged twice if I print again?

• You only get charged once: You&#;re only charged when you click the Buy Label button, so you can print it as many times as necessary &#;

Shipping FAQs

What can I do about a missing package?

When will my package be delivered?

• USPS estimated delivery windows: USPS Ground Advantage has a delivery window of 2-5 business days, while Priority Mail has a delivery timeframe of 1-3 business days.

• UPS estimated delivery windows: UPS services are generally quicker than USPS, and feature more complex delivery timeframes &#;

Related Resources: