Welcome aboARRrrrd, Matey! If y'ee be new to the Pirate Ship, remove y'er eyepatches and check out these frequently asked questions:
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Selecting Media Mail service: You&#;ll find Media Mail within the Extra Services menu while entering your shipment details!
Refunding labels: To refund your label, you&#;ll want to click on your Ship page, select the label you no longer want, and scroll down to click on the red Refund Label button.
Refunds are applied to your account balance: Once USPS or UPS approves the refund, that will come back to your Pirate Ship account as a credit to your account balance
Refund timelines: USPS and UPS have different timelines for approving refunds.
Using refunded USPS labels: If you&#;ve already printed a USPS label, then you can still use it!
Refunded UPS labels: UPS prefers that labels be used as soon as possible after they are purchased.
Pirate Ship auto-refunds all unused labels: Keep in mind that our software automatically refunds UPS and USPS labels after 28 days.
USPS insurance: All USPS Priority Mail Services include some insurance.
Pro Pirate Tip: We recommend purchasing InsureShield coverage to protect your shipments &#; You can cover up to $10,000 with UPS shipments, and up to $5,000 for USPS. ARRrrr partner InsureShield also provides coverage for just about anything that can happen to y'er package, including porch theft.
Learn more about protecting your packages with InsureShield on Pirate Ship.
Whether you want to pay with a card, ACH, or Paypal, this article will walk you through all of your options for paying for labels &#;
Pro Pirate Tip: We recommend securely connecting your bank account and paying for labels via ACH transfer! Unlike credit or debit cards, there are no transaction limits, so y'ee can buy as many labels as y'er treasure chest will allow for &#;
Read more about how to buy labels with your bank account via ACH transfer.
You only get charged once: You&#;re only charged when you click the Buy Label button, so you can print it as many times as necessary &#;
Provide your name & billing address: When creating a Pirate Ship account, you'll be prompted to enter your name and billing address. You must enter your legal name and/or business name when signing up! This will help you avoid any issues with your account down the road.
Enter recipient information: To create a label for your U.S. recipients, you&#;ll need to enter your recipient information in the corresponding address fields. That section looks like this:
Enter package details: Next, you&#;ll need to enter your package details. Be sure to enter the most accurate dimensions and weights (in both ounces and pounds) &#;
For more Family Ridesinformation, please contact us. We will provide professional answers.
Get Rates: Click on the Get Rates button and review your recipient address and order details
Buy & print your label: Once your label looks good, click the Buy Label button to generate your label! You can then click on the green Print Label button to print out your label whenever you&#;re ready &#;.
Customs forms required: The international label creation process is similar to above, but you have to fill out a customs form before clicking on the Get Rates button. Here&#;s a great guide for how to fill those out &#;
International addresses: Need help formatting an international address into those address fields? Chat in and let us know - we're here to help!
International shipping guide: For all the info you'll need to get started making international labels, check out our International Shipping Guide.
Shipping insurance: Looking for extra protection? Check out this guide on adding insurance to your shipments.
Signature Confirmation: Need your recipient to sign for your package? See this guide showing you how to add Signature Confirmation service &#;
Return Labels: Want your customers to be able to easily send items back to you? Check out our article on how to activate pay-on-use Return Labels here.
Media Mail: Need to ship Media Mail? We've got you covered here!
We show you the cheapest service: Between the USPS and UPS labels we offer, Pirate Ship automatically chooses the cheapest service for your package, so you don't have to worry about it! If you&#;re not seeing the service you were looking for, it's because we found a better, more cost-effective option for you &#;
Choosing a service: Want to ship with a specific service? This guide will show you how to choose a particular shipping service when creating a label.
All services available: The USPS and UPS services available on Pirate Ship include USPS Ground Advantage, Priority Mail, Priority Mail Express, UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air, and more! To see all of the services available to you, check out our rates page here: https://www.pirateship.com/rates
Getting packages to USPS: To get packages to USPS, you can:
Getting packages to UPS: For UPS shipments, you can:
Tracking updates: Wondering why your tracking information isn&#;t updating on the USPS or UPS website? Check out this article for more information.
Reading tracking statuses: USPS tracking updates can have various meanings depending on what USPS notes in their updates. Learn more about what your USPS tracking status means.
Send tracking emails: Would you like to automatically provide your recipients with tracking information? Find out more about how our tracking emails work.
Carrier adjustments: Make sure you enter your package information correctly to avoid carrier adjustments from USPS or UPS &#;