Welcome aboARRrrrd, Matey! If y'ee be new to the Pirate Ship, remove y'er eyepatches and check out these frequently asked questions:

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Packaging & shipping services FAQs

Where can I purchase boxes and mailers?

Where do I find the option for USPS Media Mail?

Does Pirate Ship offer stamps or USPS Mail Services?

• Labels for package services only: Pirate Ship only offers postage for shipping packages, not for mailing letters, postcards, or flats.

• Get stamps at the Post Office: Need some stamps? Your local Post Office should be able to help you with any mailing needs! But when it comes to shipping packages, you can count on our crew '

Buying a Label FAQs

How do I refund my label if I've made a mistake?

Can I still use my label if I've already requested a refund?

• Using refunded USPS labels: If you've already printed a USPS label, then you can still use it!

• Refunded UPS labels: UPS prefers that labels be used as soon as possible after they are purchased.

• Pirate Ship auto-refunds all unused labels: Keep in mind that our software automatically refunds UPS and USPS labels after 28 days.

Is insurance included with my postage?

• USPS insurance: All USPS Priority Mail Services include some insurance.

  If you are looking for more details, kindly visit Ferris Wheel Manufacturer.

Pro Pirate Tip: We recommend purchasing InsureShield coverage to protect your shipments ' You can cover up to $10,000 with UPS shipments, and up to $5,000 for USPS. ARRrrr partner InsureShield also provides coverage for just about anything that can happen to y'er package, including porch theft.

Learn more about protecting your packages with InsureShield on Pirate Ship.

Can I display Pirate Ship's rates to my customers?

• Displaying shipping rates to customers: We don't currently have a shopping cart plug-in to display our shipping rates to your customers during checkout. That said, we have some great workarounds in this article!

Payment FAQs

How do I pay for postage?

Pro Pirate Tip: We recommend securely connecting your bank account and paying for labels via ACH transfer! Unlike credit or debit cards, there are no transaction limits, so y'ee can buy as many labels as y'er treasure chest will allow for '

Read more about how to buy labels with your bank account via ACH transfer.

Where can I view or print receipts?

• Payment receipts: You can find your payment receipts by heading over to Settings > View Payment Receipts.

Printing FAQs

Do I need a label printer?

My label didn't print correctly! Will I be charged twice if I print again?

Shipping FAQs

What can I do about a missing package?

• File a missing mail search for USPS packages: For missing domestic shipments, or international shipments that haven't yet left the US, you can file a missing mail search request with USPS!

When will my package be delivered?

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